Cancelation Policy

We understand that there are times where you may need to cancel or reschedule your appointment. This scheduled time has been set aside expressly for you; if you can not make your appointment, we require a 48-hour cancelation notice to avoid late cancelation fee of 50%

Cancelations with less than 48-hour notice are difficult to fill, which is why we have implemented this policy. When last minute notices are given, you are preventing other guests from being able to fit into that time slot.

We are grateful for the opportunity to serve you!

No-Show Policy

Valuing your time is our top priority, and we request your mutual respect since our team members rely on the income from these services to support themselves and their families. When you have a scheduled appointment and you do not show up, you are automatically marked as a no-show in our system.

Please note that you will be charged a 100% fee since we will not be able to fill this missed appointment. After 3 no-shows you will no longer be able to prebook in advance, if you’d like to book an appointment you would need to call day off to see what is available and will require a 50% non-refutable deposit.

Late Policy

We understand that life happens. For this reason, if you believe that you will be arriving late to your appointment, PLEASE call us before hand! We work hard to schedule the necessary amount of time needed for each service. Accommodating late arrivals is sometimes impossible without disrupting other guests scheduled the same day.

Please be aware that we can not guarantee that your full service can be preformed for you that day if you arrive late. We will determine what portion we will perform; however you will be charged for the full service scheduled.

In some cases tardiness may require rescheduling your appointment for another day. Should this be necessary, you will be charged a rescheduling fee of 30%, which payment is required before we can schedule your next appointment.