FAQ — 5 Salon & Spa (Fort Lee, NJ)
✨ Real answers. Real luxury. No gatekeeping.
💇🏽♀️ Hair Services
DO YOU SPECIALIZE IN CURLY AND TEXTURED HAIR?
Yes! Curls are our specialty. At 5 Salon & Spa in Fort Lee, NJ, we work with all curl patterns and textures using customized cutting, hydration, and styling techniques.
DO YOU OFFER BALAYAGE, HIGHLIGHTS, AND CUSTOM COLOR?
Absolutely. We offer balayage, highlights, full color, toners, and color corrections tailored to your skin tone, lifestyle, and hair goals.
HOW LONG DO HAIR APPOINTMENTS USUALLY TAKE?
Most hair services take 2–4 hours, depending on the service and hair length.
DO YOU OFFER HAIR TREATMENTS?
Yes. We provide scalp care, steam hydration, deep conditioning, and repair treatments to improve hair health and shine.
✨ Face & Body Services
WHAT FACIAL SERVICES DO YOU OFFER?
We offer glow facials, Hydra Facial treatments, deep cleansing, anti-aging services, and customized skincare solutions based on your skin type.
ARE YOUR PRODUCTS CLEAN AND SKIN-SAFE?
We prioritize high-quality, professional, and clean-beauty-friendly products whenever possible.
HOW OFTEN SHOULD I BOOK A FACIAL?
Every 4–6 weeks is ideal for maintaining healthy, glowing skin.
💅 Waxing & Nail Services
WHAT WAXING SERVICES DO YOU OFFER?
We offer facial and body waxing using gentle techniques for smooth, long-lasting results.
IS WAXING PAINFUL?
We keep it quick, clean, and as comfortable as possible with professional techniques.
WHAT NAIL SERVICES DO YOU PROVIDE?
Manicures, pedicures, spa upgrades, and luxury nail care treatments.
HOW OFTEN SHOULD I GET MY NAILS DONE?
Manicures every 2–3 weeks and pedicures every 3–4 weeks work best for most clients.
📲 Appointments & Booking
HOW DO I BOOK AN APPOINTMENT?
You can book online 24/7 through our website booking system or give us a call
DO YOU ACCEPT WALK-INS?
Walk-ins are welcome when availability allows, but appointments are highly recommended.
CAN I BOOK MULTIPLE SERVICES AT ONCE?
Yes! You can stack multiple services in one visit when booking online.
💎 Membership Program
WHAT ARE THE BENEFITS OF BECOMING A MEMBER?
Members receive priority booking, exclusive perks, special pricing opportunities, and personalized beauty care.
CAN I MANAGE MY MEMBERSHIP ONLINE?
Yes. Memberships can be managed digitally through your online account.
IS THE MEMBERSHIP WORTH IT?
If you book services regularly, the membership saves money and guarantees VIP-level access.
💻 Virtual Consultations
HOW DO VIRTUAL CONSULTATIONS WORK?
You’ll meet with one of our experts online to discuss your hair goals, color plans, treatments, and product recommendations.
WHO SHOULD BOOK A VIRTUAL CONSULTATION?
Perfect for first-time clients, major hair changes, or anyone wanting professional guidance before booking.
🎁 Gift Cards
DO YOU SELL DIGITAL GIFT CARDS?
Yes! Digital gift cards are available and delivered instantly.
CAN GIFT CARDS BE USED ONLINE?
Yes, gift cards can be applied toward most services and bookings.
💳 Payments & Policies
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept major credit cards, debit cards, and approved digital payment options.
WHAT IS YOUR CANCELLATION POLICY?
We require 48 hours notice for cancellations or rescheduling to avoid fees.
GRATUITY POLICY
At 5 Salon & Spa, gratuity is always appreciated but never required. Please note that tips are not accepted on credit or debit cards. For your convenience, we happily accept gratuity via Venmo and Zelle, as well as cash. This helps ensure our artists receive their tips quickly and directly. Thank you for supporting our team and the care they provide every guest.
DO YOU REQUIRE DEPOSITS?
Some premium services may require deposits to secure appointments.
📍 Location & Parking
WHERE ARE YOU LOCATED?
We’re located in Fort Lee, NJ, minutes from the George Washington Bridge and near Edgewater and Cliffside Park.
** Reference the ( How to find us page)
IS PARKING AVAILABLE?
Yes, street parking and nearby parking options are available.
Products, Tools & Professional Brands We Use
At 5 Salon & Spa, we believe luxury starts with quality. That’s why we use industry-leading professional brands and tools to deliver consistent, healthy, and high-performance results.
PROFESSIONAL COLOR LINES
We proudly use Wella and Redken professional color systems to create customized shades, dimensional blondes, vibrant tones, and long-lasting color results.
RETAIL HAIRCARE BRANDS
We carry premium salon-grade retail products including Davines, Wella, Innersense, and select boutique beauty brands to support healthy hair at home.
CHEMICAL & TEXTURE SERVICES
For smoothing, strengthening, and texture services, we use trusted professional systems including:
Keratin Complex
Brazilian Blowout
American Wave
PROFESSIONAL STYLING TOOLS
Our stylists work with elite tools to protect hair health and enhance performance, including:
ghd
Dyson
Mizutani Shears
YS Park Tools
SKIN & FACIAL TECHNOLOGY
For advanced skincare treatments, we proudly offer HydraFacial for deep cleansing, exfoliation, hydration, and glow-enhancing results.
In addition, we use organic facial skincare brands for clients who prefer clean, plant-based, and holistic skin treatments. These formulas are selected to support sensitive skin, barrier repair, and long-term skin health.
NAIL BRANDS
For manicures and pedicures, we use premium nail products including:
WAXING SERVICES
We offer both hard wax and strip wax, allowing us to customize each service based on skin sensitivity and hair type for smooth, comfortable results.
At 5 Salon & Spa, every product and tool is carefully selected to align with our commitment to luxury, performance, sustainability, and elevated beauty experiences.